How Progressive Independent Schools are Managing HR, Benefits and Retention Efforts in a COVID/Post-COVID Era
Rollin Schuster, Managing Director, NFP; President & Founder, TANGO
Kelly Hasenbalg, SPHR, SHRM-SCP, President, Start with HR
Rich Bartlett, Senior Advisor, NFP, Independent Schools

COVID-19 and now the Delta Variant have brought unprecedented challenges to all independent schools. As a result, institutions are implementing novel HR and employee benefits strategies to help with their faculty and staff retention, and employee satisfaction, efforts. This session, led by experts in their fields, will examine these subjects in relation to the emerging approaches being used by schools during these trying times.


Rollin Schuster is a Managing Director at NFP one of the country’s largest insurance and financial services advisory firms. In 2020 Rollin’s prior firm The Schuster Group was acquired by NFP. For the last 30 years he has focused on providing clients with innovative employee benefits and insurance strategies.
Rollin’s involvement in NFP dates back to 2005 when his firm became an NFP Benefits Partner. He has served on the NFP Benefits Partner Broker Advisory Board as well as numerous insurance carrier advisory boards. He is also a member of Connecticut Benefit Brokers and the National Association of Health Underwriters. He is a frequent speaker on industry related topics.
Rollin’s affinity for serving the non-profit sector inspired him to create a non-profit; The Alliance for Non-Profit Growth and Opportunity, Inc. (TANGO) which he now serves as President. This organization provides resources to over 1400 non-profits helping them further their mission and create positive change in the sector. www.tangoalliance.org.
Rollin’s nonprofit involvement also includes serving as President of the TANGO Foundation, Chair of The Board of Directors of CW Resources, Inc., The Past Chairman of The Board of Directors of Qualidigm, member of the Franklin Pierce University College of Business Advisory Board, participant on the Compensation and Benefits Committee of Renbrook School, Corporator of CCARC and Connecticut Community Care, Inc.
Rollin is a graduate of Franklin Pierce University and holds numerous insurance licenses and is a registered representative with Kestra Securities, Inc. He is also an Investment Advisory Representative (IAR). He lives in Simsbury, CT and Martha’s Vineyard, MA with his wife, has three children and loves fly fishing and the outdoors.

Kelly Hasenbalg, a certified professional with over 20 years of experience in the Human Resource field, served as the Director of Human Resources at both The Loomis Chaffee School and Avon Old Farms School. She holds a deep understanding of what it takes to serve both the mission of the institution as well as the needs of the faculty and staff. In her 15 years working within the independent school setting she created HR departments and built teams that supported the school with every facet of the Human Resource function

The unique foundation of skills Kelly built from both her Undergraduate degree in Psychology and Social Rehabilitation and her Master’s in Social Work from Boston College allow her the ability to assess and identify people’s needs. She is skilled at creating and implementing solutions and delivers high quality HR support to institutions and the employees who serve it. She is certified by the Society of Human Resource Management (SHRM-SCP) and the HR Certification Institute (SPHR) as a Senior Professional in Human Resources.

Rich joined NFP in 2006 and leads the company’s educational practice endeavors, specializing in the independent school sector. He holds a producer’s license for life and health insurance and transitioned into the employee benefits and financial services industry after many years of fund-raising for noted institutions such as The Lawrenceville School and Wesleyan University.
During his career, Rich has developed strong skill sets in sales, marketing and relationship building. He enjoys introducing schools to cutting-edge employee benefits products and services that will help them achieve their objectives on both an institutional and faculty and staff level. He derives much satisfaction when these efforts result in long-term client relationships built on trust and integrity.
Rich is a graduate of Kingswood School and holds a B.A. from Colgate University and an M.S. from the University of Massachusetts/Amherst. He is a life-long native of West Hartford, CT and resides there with his wife, Wendy.